Key Responsibilities

• Work with Lounge Service Delivery Manager and Premium Service Team (PST) to deliver personalised and memorable experiences for premium customers and VIPs
• Support performance management and development of front of house bar team including training, coaching, wellbeing, grooming, planning and delegating daily tasks to team
• Liaise and collaborate with back of house team on daily operations and other issues as required
• Deliver excellent customer service with warmth and professionalism
• Supervision and direction of bartenders and bar backs
• Ensure standardisation and consistent beverage preparation, presentation and quality
• Maintain a high standard of cleanliness and presentation in the working environment and ensure all sections are well-prepared
• Monitor bar beverage stock levels and inventory control
• Follow all safety, hygiene, sanitation, breakage control, preventive maintenance and service standard
• Ability to work in a fast-paced environment and multitasking
• Keep up to date on the latest regulatory and service requirements, ensuring alignment of policies and procedures with operational standards
• Provide trainings and develop the bar team
• Stay updated and highly competent understanding on beverage knowledge, including wine, spirits, cocktails, and tea
• Excellent knowledge of mixing, garnishing and serving drinks
• Assist guest in taking orders and provide menu recommendations
• Ensure efficient delivery of drinks and snacks according to specifications
• Address bespoke drink requests and maintain customer satisfaction

Requirements

• Handle tasks as directed by Lounge Duty Managers and management e.g. support operational / health and safety audits, handle ad-hoc incidents / accidents, attend meetings, implement engagement activities
• Post-secondary qualifications
• Minimum 5 years of experience in lounge operations, catering hospitality, fine dining, sizeable luxury hotel or similar capacity
• Relevant working experience in catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage
• Knowledge of wines, spirits, and cocktail. With wine and beverage certificate or relevant certificates will be an advantage
• Polished communication skills with fluent spoken and written English and Chinese (Cantonese and Putonghua)
• Strong leadership and people management capabilities
• Strong problem solving skills and resilience to manage multiple tasks
• Strong interpersonal skills with flair in delivering service excellence
• Able to work shift duties including overnight shifts

Benefits

• Being part of a world-class service brand to be proud of
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Extensive medical coverage & insurance scheme for you and your dependents
• Flexible retirement scheme
• Discounted travel across many airlines for you and your family